Refund policy

Return & Refund Policy – Auto Find History

Effective Date: July 2026

At Auto Find History, we are committed to providing accurate and reliable vehicle history reports using data collected from trusted industry sources. Because our reports are digital products that are generated specifically for the VIN you provide, all purchases are generally considered final.

However, we are committed to resolving legitimate issues fairly and promptly.

📌 No Physical Returns

All products offered by Auto Find History are delivered electronically as digital vehicle history reports. Since no physical products are shipped, physical returns are not applicable.

💳 Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Duplicate payment for the same vehicle history report.

  • A technical error prevents the report from being generated or delivered.

  • Your payment was successfully processed, but you did not receive your report.

  • The report is inaccessible or incomplete due to a verified system error.

  • An incorrect VIN was processed because of a system or technical error on our platform (not due to customer input).

Each refund request is reviewed individually by our support team.

❌ Non-Refundable Situations

Refunds are generally not available in the following situations:

  • The customer entered an incorrect or incomplete VIN.

  • The customer changes their mind after purchasing or receiving the report.

  • The report contains limited information because certain data is unavailable from third-party providers.

  • The report is misunderstood or interpreted incorrectly.

  • The customer did not review the product description before completing the purchase.

  • Delays or temporary limitations caused by government agencies, insurance databases, auction providers, or other third-party data sources.

⏳ Refund Request Timeframe

All refund requests must be submitted within 7 days of the original purchase date.

Requests submitted after this period may not qualify for a refund.

📩 How to Request a Refund

To request a refund, please contact our support team and include the following information:

  • Order Number or Transaction ID

  • Vehicle Identification Number (VIN)

  • A brief description of the issue

  • Any supporting screenshots (if applicable)

Email: support@autofindhistory.com

🔄 Refund Processing Time

If your refund request is approved, the refund will be processed to your original payment method within 5–7 business days.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

🔒 Secure Payments

Your security is our priority.

All payments are processed through secure, encrypted payment gateways that comply with industry security standards. Auto Find History does not store your credit card information on our servers.

⚠️ Important Notice Before Filing a Chargeback

We are dedicated to resolving customer concerns quickly and fairly.

If you experience any issue with your order, please contact our support team before initiating a chargeback with your bank or credit card provider.

Most issues can be resolved much faster through our support team.

Please note that filing a chargeback before contacting us may:

  • Delay the investigation and resolution process.

  • Temporarily restrict access to your order while the payment dispute is being reviewed.

  • Extend the refund timeline due to bank and payment provider procedures.

We appreciate the opportunity to resolve your concern directly.

📢 Policy Acceptance

By purchasing a vehicle history report from Auto Find History, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

If you have any questions regarding this policy, please contact our support team at support@autofindhistory.com before placing your order.